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Cancellations / Late Arrival Policy
Treatment times and services are reserved especially for you. I value your time and appreciate your business.
Aspire has had a No-Show/Last-minute cancellation policy in effect for a number of years. As I have always understood that there are circumstances requiring a last-minute cancellation I have often excused this policy. Unfortunately I can no longer absorb these costs. As a small business, this greatly impacts the ability to pay myself as well as continue to upgrade my education to ensure you all receive the very best of care & knowledge.
A Minimum of 24 hours notice is required if you must cancel a single service. (48 hours for bookings of 2.5 or more hours)
Without proper notice, including “no shows” , the FULL VALUE (100%) of your services booked will be charged (1st time, 50% will be charged, with a minimum charge of $15). In the event of a gift certificate being used to pay for your service, the value of the service(s) will be deducted from that certificate. Booking an appointment acknowledges acceptance of this policy.
In the event that you arrive late, I will do my best to accommodate your needs in the time remaining to ensure the next client is not delayed. If, however, you arrive 10 min or more into your scheduled service you are considered a “no show”.