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Cancellations / Late Arrival Policy

Treatment times and services are reserved especially for you. A minimum of 24 hours notice is required if you must cancel a single service.                             (48 hours for bookings of 3 or more hours, incl bookings where 1 or more people are coming in together)

Without proper notice, including “no shows” , a cancellation fee of 50% of the services booked will be charged (minimum charge is $15). In the event of a gift certificate being used to pay for your service, the value of the service(s) will be deducted from that certificate. Booking an appointment acknowledges acceptance of this policy.

In the event that you arrive late, we will do our best to accommodate your needs in the time remaining to ensure the next client is not delayed. If, however, you arrive 10 min or more into your scheduled service you are considered a “no show”.